Refund Policy
Last updated: June 13, 2026
At Osiomax, we strive to provide a reliable and valuable mockup generation platform for e-commerce sellers, designers, and businesses. This Refund Policy explains when refunds may be granted for subscriptions purchased through our platform.
1. Subscription Services
Osiomax is a subscription-based software service (SaaS). By purchasing a subscription, you gain access to our mockup generation tools, integrations, templates, and related features for the duration of your subscription period.
2. Free Trial and Evaluation
Where available, users are encouraged to evaluate Osiomax through any free plan, free credits, trial period, or publicly available product information before purchasing a subscription.
3. Refund Eligibility
Refunds may be granted in the following circumstances:
- You were charged multiple times for the same subscription due to a billing error.
- You were charged after cancelling your subscription due to a system error.
- A technical issue on our platform prevented access to the service and we were unable to resolve the issue within a reasonable time.
- A refund is required by applicable law.
Refund requests should be submitted within 14 days of the original charge.
4. Non-Refundable Situations
Refunds are generally not provided for:
- Partial use of a subscription period.
- Failure to cancel a subscription before renewal.
- Change of mind after purchasing.
- Lack of usage during an active subscription period.
- Business losses, missed sales, or expected profits.
- User-side technical issues such as internet connectivity problems, browser limitations, device issues, or third-party platform restrictions.
- Violations of our Terms of Service.
5. Subscription Cancellation
You may cancel your subscription at any time through your account settings.
Upon cancellation:
- Future renewals will stop.
- Your subscription will remain active until the end of the current billing period.
- No additional charges will occur unless you reactivate your subscription.
6. Chargebacks
If you believe a charge is incorrect, please contact us before initiating a chargeback. We will make reasonable efforts to resolve billing issues promptly.
Fraudulent or abusive chargebacks may result in suspension or termination of access to Osiomax.
7. Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Processing times may vary depending on your payment provider, bank, or card issuer.
8. Changes to This Policy
We may update this Refund Policy from time to time. Updates will be posted on this page with a revised date.
9. Contact Information
If you have questions regarding billing, subscriptions, or refunds, please contact us:
- Email: support@osiomax.com
- Website: https://www.osiomax.com