Privacy Policy
Last updated: June 2, 2026
This Privacy Policy explains how Osiomax ("we", "our", or "us") collects, uses, stores, and protects your information when you use our platform. Osiomax is a SaaS platform that enables users to generate product mockups, manage designs, download assets, and connect to third-party services such as Shopify.
1. Information We Collect
1.1 Account Information
When you create an account, we may collect:
- Name
- Email address
- Password (encrypted)
- Login activity
1.2 Uploaded Content
You may upload design files (images, graphics, logos) to generate mockups. These files are processed temporarily and are not permanently stored unless required for system operation or error recovery.
You retain full ownership of all uploaded content. We do not claim any ownership rights over your designs.
1.3 Generated Content
We generate mockups and downloadable assets based on your uploads. These outputs belong to you and may be downloaded or exported.
1.4 Usage Data
We automatically collect usage information such as:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on pages
2. How We Use Your Information
We use collected data to:
- Provide and operate the Osiomax platform
- Generate mockups and process uploads
- Enable Shopify store integration
- Allow ZIP downloads of assets
- Improve platform performance and reliability
- Send important service updates
- Provide customer support
- Prevent abuse and ensure platform security
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience.
These include:
- Session cookies (login functionality)
- Analytics cookies (Google Analytics)
- Marketing cookies (Meta/Facebook Pixel)
You can disable cookies in your browser, but some features may not function properly.
4. Third-Party Services
We use trusted third-party services including:
- Google Analytics (usage tracking)
- Meta/Facebook Pixel (marketing optimization)
- Shopify (store integration)
These services may collect and process data according to their own privacy policies.
5. Data Storage and Retention
Uploaded files and temporary data are stored only for as long as necessary to provide the service. After processing, files may be deleted automatically from our systems.
We do not guarantee permanent storage of any uploaded or generated files. Users are responsible for downloading and backing up their content.
6. Data Sharing
We do not sell your personal data.
We may share data only in the following cases:
- With service providers required to operate the platform
- To comply with legal obligations
- To protect against fraud or abuse
- With Shopify when you connect your store
7. Data Security
We use commercially reasonable measures to protect your data. However, no method of transmission or storage is 100% secure.
We cannot guarantee absolute security of your information.
8. International Users
Osiomax is accessible globally. By using the platform, you acknowledge that your data may be processed in countries outside your own.
9. Your Rights
Depending on your location, you may have rights to:
- Access your personal data
- Request correction of your data
- Request deletion of your account
- Withdraw consent for marketing emails
To exercise these rights, contact us at support@osiomax.com.
10. Marketing Communications
We may send marketing emails about new features, updates, or promotions. You can opt out at any time using the unsubscribe link in emails.
11. Shopify Integration
When you connect your Shopify store, we may access limited store data necessary to:
- Create products
- Push mockups to listings
- Sync product data
We do not access unnecessary Shopify data and only use permissions granted by you.
12. Children’s Privacy
Osiomax is not intended for children under 18. We do not knowingly collect data from minors.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
14. Contact Us
If you have any questions about this Privacy Policy, contact us:
- Email: support@osiomax.com
- Website: https://www.osiomax.com